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from 100$
Support
after implementation
Even if you turn to other digitalization specialists,
we are here to help. We conduct an independent
audit of the integrator's proposal and protect you from
excessive costs and unnecessary decisions.
- Plan
- Hourly
- Standard
- Advanced
- Vip
-
Time of service provision
(Kyiv time) -
Mon. - Fri.
9:00 - 18:00 -
Mon. - Fri.
9:00 - 18:00 -
Mon. - Fri.
8:00 - 22:00 - Round the clock
-
Types of services included in the tariff plan
-
E-mail
-
Includes
-
Includes
-
Includes
-
Includes
-
Telephone consultations
-
Includes
-
Includes
-
Includes
-
Includes
-
Number of standard hours
of a specialist per month -
—
-
8
-
16
-
24
-
-
Additional services and their cost, USD
-
Telephone consultations,
USD/hour -
40
-
Includes
-
Includes
-
Includes
-
Remote configuration,
administration, USD/hour -
40
-
Includes
-
Includes
-
Includes
-
The cost of one additional hour of a specialist over and above the schedule, USD/hour
-
40
-
35
-
33
-
30
-
Support services during non-working hours
time by prior arrangement (double rate), USD/hour -
80
-
74
-
70
-
60
-
-
Терміни реагування на звернення категорії “несправність” (у годинах)
у рамках регламентного періоду надання послуг-
Crash
-
—
-
3
-
3
-
1
-
Serious malfunction
-
—
-
6
-
4
-
2
-
Minor malfunction
-
—
-
24
-
16
-
8
-
Consultation
-
—
-
24
-
16
-
8
-
-
Строки усунення несправності (у годинах)
у рамках регламентного періоду надання послуг-
Crash
-
—
-
36
-
24
-
16
-